Goulston & Storrs’ commitment to achieving results for clients is reflected in our unique service model. We view client service as the key to a successful relationship. We rely on a team approach that emphasizes client outcome over individual recognition to achieve a level of service that surpasses expectations. Our approximately 1:1 partner-associate ratio ensures that partners have direct involvement in all client matters. A partner is always assigned as a relationship manager for each client matter. We also seek to maintain continuity of the staff committed to each client. We provide practical advice promptly, cost-efficiently and tailored to each clients’ unique business needs and objectives.
ACC Value Challenge
Goulston & Storrs is driven by client service and teamwork every day. Our mission is derived from our deep commitment to client satisfaction and trust, teamwork, community support and striving to improve upon all we do. As a result of this dedication, members of our firm have taken an active role on the Association of Corporate Counsel’s Value Challenge Law Firm Advisory Committee.
Goulston & Storrs Co-Managing Director, Marty Fantozzi serves on the committee, which has set out to foster unprecedented communication and sharing between law firms for providing client service and value to clients. Beth Marie Cuzzone, the firm’s Director of Client Services and Business Development, is a supporting member of the committee. In addition to acting as a resource for the ACC Value Challenge Steering Committee, the group is developing a variety of client-focused tools for law firms to use in developing customized programs for providing the best value possible to clients.
For more information about the ACC’s Value Challenge, visit http://www.acc.com/valuechallenge/.
Goulston & Storrs is committed to being “Green.” As part of our efforts to reduce our carbon footprint, we signed on to former Massachusetts Governor Deval Patrick’s Clean Energy Challenge. The Governor’s Clean Energy Challenge is a groundbreaking opportunity for businesses and organizations in Massachusetts to take the lead by accepting the goal of reducing their greenhouse gas emissions by at least 10% over the next three years.
Goulston & Storrs was one of only two Massachusetts law firms to participate in this effort as an early adopter, and has committed to reduce greenhouse gas emissions associated with the firm’s operations. These efforts may include energy efficiency measures and the use of innovative energy technology products or renewable energy, based on a currently ongoing audit of our operations. The result will be positive for everyone: lower energy costs and reduced emissions associated with global climate change.
Goulston & Storrs provides legal services to clients around the globe through membership in Meritas, a global alliance of independent, full-service law firms. Meritas members connect businesses to carefully selected lawyers in 170 firms across 60 countries. Membership in Meritas is invitation only, following a thorough process that meticulously evaluates firms, lawyers and their services. The invitation to participate in Meritas confirms the high quality legal work and outstanding client service Goulston & Storrs provides.
Our Meritas connections offer clients valuable resources from a well-established network of firms. As a result, in addition to the services that Goulston & Storrs provides, clients have access to valuable, practical experience in local laws and business customs for scenarios that require supplementary support. Our global clients gain customized service, a collaborative business approach and personalized legal strategies on virtually any business matter.
We take our membership responsibilities with Meritas very seriously. Our standards are set high, complying with the organization’s comprehensive Quality Assurance Program. This program requires members to adhere to a strict set of standards, promoting quality as a core value. Through this evaluation program, we ensure that client expectations to receive high quality legal work and service are met at all times.