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Technology Support Engineer

SUMMARY:  Goulston & Storrs is seeking a Technology Support Engineer to join their IT Support Team. Located in the Boston office, this position will report to the IT Support Manager. He/She will be responsible for supporting Goulston & Storrs’ IT day to day operations in Boston, Washington DC and New York. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Monitor and respond to escalated tickets from K2, the outsourced tier 1 help desk provider. 
  • Ensure all trouble events are responded to in a timely manner and reach resolution within an acceptable SLA.
  • Perform AV setups for the firm which may include coverage for events that are outside of normal business hours.
  • Ensure communication to users is timely and effective.  Take ownership of incidents that are not resolving in an acceptable timeframe.
  • Work in conjunction with the Infrastructure and Application Engineering teams on maintaining the computing environment around accounts, email, legal applications, desktop engineering and digital security.
  • Contribute to and maintain documentation around the firm’s computing environment.

CORE COMPETENCIES AND QUALIFICATIONS

  • Current or previous legal industry experience and exposure to legal application systems including document management, email and time entry.
  • 5+ years of IT tier 2 support, preferably at a mid to large size law firm.
  • Highly developed interpersonal skills, including a comfort level with verbal and written communications aimed at both technical and non-technical team members.
  • Demonstrated ability to organize & prioritize projects and complete multiple tasks on schedule.

Education/Experience:

  • 5+ Years legal IT support experience
  • Bachelor’s degree, preferably in business / computer science or equivalent work experience.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the environment is moderate.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is frequently required to stand and walk. 

Please submit resumes to Pam Morgan, Human Resources Manager.

This job description is intended to be general and may evolve over time.  It is subject to periodic updating and is subject, at the firm’s discretion, to the assignment of different or additional duties.  We are an equal opportunity organization.

Project Assistant

BUSINESS DEVELOPMENT DEPARTMENT MISSION:

The Goulston & Storrs business development department is fast-paced, fast moving, exciting and entrepreneurial.  Our goal is to set the standard for law firm business development departments. We will achieve this through our relationships externally and internally. Our collective commitment, as a team, is to:

  • Provide education to our client (firm members)
  • Infuse best practices thinking into all areas of sales and service
  • Use analysis as the foundation for our approach to the market
  • Create innovative targeted marketing materials and initiatives
  • Support and enable the Firm as a business and community leader

DESCRIPTION:

We are seeking a bright, dynamic, process-and detail-oriented individual who enjoys collaborating with cross-functional activities to deploy both long and short-term projects across the business development department portfolio of services. The Project Assistant will help with action items throughout the department for marketing, business development, practice group management, client growth, lateral integration, etcetera. In addition, the Project Assistant will work with external contacts and clients as well as internal teams including the business development department, legal operations members and attorneys to ensure the success of our overall mission. 

PRINCIPAL RESPONSIBILITIES:

  • Event, client entertainment and sponsorship logistics.
  • Assist with action items through the department for marketing, business development, practice group management, client growth, lateral integration, etcetera.
  • Schedule individual and group meetings on behalf of the department.
  • Process and work within existing frameworks to meet project objectives.
  • Update content and thought leadership throughout our communication channels - website, intranet, social media, etc.
  • Creation and coordination of firm-wide internal monthly newsletter.
  • Deliver status reports to internal audiences and external clients, as required.
  • Recommend process improvements for more efficient project timelines.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:

  • Detail oriented with demonstrated ability to manage multiple projects and competing deadlines.
  • Strong decision making skills and the ability to be assertive and manage project timelines within established protocol.
  • Holistic thinker; the ability to understand program objectives while being attentive to program details.
  • Demonstrated problem-solving and troubleshooting skills, particularly within a team environment.
  • Strong interpersonal skills and excellent communication (both verbal and written) skills.
  • Computer proficiency with MS Word, Excel, CRM, Databases and PowerPoint.
  • The drive for self-development, the ability to collaborate, and an action-oriented work ethic.

EDUCATION/EXPERIENCE:

  • Bachelor's degree; relevant prior work experience a plus.

Please submit resumes to Pam Morgan, Human Resources Manager

This job description is intended to be general and may evolve over time.  It is subject to periodic updating and is subject, at the firm’s discretion, to the assignment of different or additional duties.  We are an equal opportunity organization.

Senior Manager of Talent Development

SUMMARY: As a member of the integrated Legal Recruitment and Professional Development Team, the Senior Manager of Talent Development will focus on lawyer training, development and career planning initiatives to ensure the most effective orientation, integration, engagement and retention of lawyers firm-wide.  Working with the Chief Legal Talent Officer, Director of Professional Development and firm leaders, the Senior Manager will align firm and practice area training and development initiatives and programs with the strategic goals of the firm and the professional development needs of firm lawyers. The Senior Manager also will play an integral role in the Associate and Counsel performance management and elevation processes. As part of the firm’s commitment to diversity and inclusion, the Senior Manager will play a vital role collaborating with the Diversity Committee to develop and enhance firm-wide diversity and inclusion initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Collaborate with the Director of Professional Development and Legal Recruitment Manager to develop and deliver a best-in-class orientation and integration experience for all attorneys, continually evaluating and enhancing program elements based on feedback and industry trends;
  2. Conduct a needs analysis and assess current training programs as part of developing and implementing firm-wide and practice area specific training curricula;
  3. Collaborate with Practice Group Leaders and work allocators to continually assess the legal and professional skills learning needs for Associates across the firm to enhance the training curricula;
  4. Evaluate training program content and delivery and seek ongoing feedback from participants to ensure the greatest return on investment and impact of training programs;
  5. Serve as an active member of the Associate Development Committee participating in the goal setting and implementation of initiatives set forth by the Committee;
  6. Keep current on industry best practices, adult learning theory, curriculum design, and available external resources to enhance content and facilitation of legal and professional skills training programs;
  7. Collaborate with the firm’s Diversity Committee to assess, develop, and implement diversity and inclusion initiatives and programming to ensure that the firm is the most diverse and inclusive workplace possible;
  8. Stay current with the latest diversity and inclusion research and best practices and share learning with the firm to enhance the firm’s initiatives in these areas; 
  9. Collaborate with the Director of Professional Development, Associate Development Committee, mentors and Practice Group Leaders on the creation and implementation of Individual Development Plans for Associates;
  10. Assess, enhance and manage the performance management process for Associates, Counsel and Professional Attorneys, including junior Associate practice area reviews, mid-level and senior Associate firm-wide reviews and pre-Partnership reviews for those approaching partnership consideration.
  11. Collaborate with the Legal Recruitment Manager to analyze market data, Associate performance and propose annual salary increases for Associates to the Co-Managing Directors. 
  12. Collaborate with the Business Development team and Co-Managing Directors to organize and manage agendas for the Monthly Associate Lunches with the Co-Managing Directors.
  13. Supervise approval of bar license payments as well as firm and individual Associate membership and participation in bar and industry associations and affinity bars.
  14. Oversee the management of mandatory CLE requirements for firm lawyers and the NY Accredited Provider Program administered by the Legal Talent Coordinator.
  15. Manage firm-wide relationships with Practicing Law Institute, Practical Law Company and the Deal, including training new lawyers on how to utilize these resources.
  16. Collaborate with Legal Talent Team to continually evaluate and enhance firm processes and systems for greater efficiency and quality.
  17. Work on special department or firm projects, as needed.

QUALIFICATIONS INCLUDE:

  • Bachelor’s degree required, JD or MBA preferred.
  • 4-6 years working in a professional services firm, law firm preferred.
  • Understanding of law firm business operations.
  • Strong oral and written communication skills.
  • Excellent judgment and ability to work independently.
  • Detail and action-oriented with strong project management skills and demonstrated ability to drive and manage multiple projects simultaneously.
  • Ability to build relationships and communicate effectively across all levels.
  • Proficient in Microsoft Word, PowerPoint, Database Management Systems, Software for Evaluations

Please submit resumes to Pam Morgan, Human Resources Manager

This job description is intended to be general and may evolve over time.  It is subject to periodic updating and is subject, at the firm’s discretion, to the assignment of different or additional duties.  We are an equal opportunity organization.

Senior Director of Legal Recruitment

SUMMARY: The Senior Director of Legal Recruitment, together with the Chief Legal Talent Officer and under the direction of the firm’s Managing Directors, will lead the firm’s talent acquisition strategy and help promote the firm’s brand in the legal marketplace as a modern, vibrant client-centric firm and a dynamic place to practice law. This person will contribute to the success of the firm by sourcing, attracting and recruiting highly-talented and diverse partners to meet the current and future business needs of the firm. This person will align the firm’s talent acquisition strategy and resources with the firm’s business growth goals, while leading and developing legal recruitment team members who will enthusiastically execute and support the strategy.

This person will collaborate with the firm’s leadership, its directors and the Chief Business Growth Officer on lateral partner recruitment needs, candidate profiles, strategic recruitment initiatives and integration.

This position can be based in either the New York or Boston office. Frequent interoffice travel required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Devise and implement an innovative strategy, efficient processes and clear protocol for sourcing, attracting, hiring and integrating lateral partner candidates as a critical component of the firm’s execution of its growth strategy across each of the firm’s four major practice groups;
  2. Work with practice group leaders and growth initiative leaders regarding the strategic identification and development of lateral partner candidate pipelines, and assessment of senior-level candidate fit and strengths (including assessment of financial data provided by candidates);
  3. Develop and maintain market intelligence for the firm, searching for talent in identified key markets, and developing alerts to personnel or business changes in competitive firms or regarding potential lateral opportunities;
  4. Stay abreast of trends in the industry and marketplace and maintain up-to-date knowledge of recruiting opportunities by conducting and overseeing ongoing research and market canvassing to identify potential candidates based on developments at their current firm, and report on lateral hiring trends and data;
  5. Lead the lateral partner orientation and integration process in collaboration with the Chief Legal Talent Officer, liaising with the Chief Business Growth Officer to ensure a smooth entry and successful integration of incoming partners;
  6. Interface directly with headhunters and partner candidates as the initial firm ambassador, clearly articulating the firm’s interests, strategic focus, and growth strategy;
  7. Execute on the firm’s strategic growth initiatives and practice group partner hiring needs in collaboration with initiative and practice group leaders;
  8. Collaborate with practice groups to efficiently navigate candidates through the firm’s recruiting and integration process;
  9. Oversee the firm’s internal due diligence processes, coordinating the efforts of multiple departments to ensure that all of the firm’s vetting process steps are successfully and timely implemented;
  10. Collaborate with the Chief Legal Talent Officer and the Diversity Committee to develop metrics and analyze data regarding diversity, recruiting, retention and related market trends;
  11. Stay informed about recruiting innovations and technology to ensure that recruitment, selection, onboarding, sourcing and pre-screening technologies support the firm’s competitiveness in the market for top talent, are in compliance with policy and initiatives, and meet all applicable legal requirements;
  12. Monitor the ongoing success of lateral hires and identify continuous improvement opportunities for lateral integration;
  13. Ensure relevant processes and tools are in place to report and measure key talent acquisition success metrics and regularly communicate the effectiveness and efficiency of the talent acquisition function;
  14. Negotiate search firm agreements and manage search firm relationships;
  15. Develop and manage Legal Recruitment budget, monthly tracking and quarterly forecasting;
  16. Manage Legal Recruitment team through coaching and development of team members; and
  17. Contribute to a team culture that focuses on continuous improvement and innovation.

QUALIFICATIONS INCLUDE:

  • Minimum of eight (8) years direct experience with partner or executive-level lateral hiring in a law firm or other professional services firm;
  • Bachelor’s degree required; J.D. or other graduate degree preferred;
  • Exceptional organization skills, results-oriented with proven track record of consistent follow through and ability to manage multiple assignments simultaneously and smoothly and accomplish goals in a fast-paced, professional services environment;
  • Polished communication, interpersonal and executive functioning skills with demonstrated ability to interact with and gain the confidence of sophisticated, highly educated professionals;
  • Demonstrably high level understanding of the business of law, industry trends and recruiting best practices;
  • Demonstrable thoughtfulness, creativity, judgment and general business acumen, strategic mindset and hands-on approach;
  • Sophisticated and strategic research skills to identify lateral partner candidates;
  • Excellent analytic skills to identify trends in firm data and the legal industry, to vet lateral candidates, and evaluate financial data and parameters provided by candidates;
  • Demonstrated ability to build strong relationships at all levels internally and externally and to work in a collaborative environment;
  • Excellent team management skills and ability to develop and motivate others;
  • Proactive, outgoing and client-service oriented personality with professional, positive demeanor and work style; and
  • Must possess seasoned and professional judgment and discretion and be able to protect and maintain highly confidential information.

Please submit resumes to Pam Morgan, Human Resources Manager

This job description is intended to be general and may evolve over time.  It is subject to periodic updating and is subject, at the firm’s discretion, to the assignment of different or additional duties.  We are an equal opportunity organization.

Legal Talent Coordinator

SUMMARY: As a member of the integrated Legal Recruiting and Professional Development Team, the Legal Talent Coordinator will play a key role in collaborating with and supporting the team in the areas of legal recruiting, orientation and integration, as well as training and development of lawyers across the firm.  The Legal Talent Coordinator will work closely with the Manager of Legal Recruitment and play a key role in coordinating the firm’s summer associate program, on-campus interview (OCI) program, and building and strengthening law school relationships. The Legal Talent Coordinator also will serve as a supporting resource for the mentoring and diversity programs at the firm. The Legal Talent Coordinator will collaborate with the Senior Manager of Talent Development to implement firm-wide legal and professional skills training for lawyers across the firm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Working with the Manager of Legal Recruitment, coordinate the firm’s on-campus interview (OCI) program in support of the firm’s summer associate program;
  2. Assist the Manager of Legal Recruitment with building and strengthening law school relationships;
  3. Coordinate and monitor Mentor-Associate meetings for Associates;
  4. In collaboration with other Legal Talent team members, coordinate social events for the mentoring program as well as Associate events in and across all firm offices;
  5. Provide support to the Manager of Legal Recruitment for key recruiting and diversity events such as mock interviews, resume reviews, job fairs, etc.;
  6. Serve as liaison to Practice Group Leaders to coordinate the bi-annual evaluation meetings for Associates and related logistical planning;
  7. Assist Senior Manager of Talent Development in the implementation of practice area and firm-wide training curricula, including coordination of logistics, in collaboration with the IT and Facilities Departments;
  8. Coordinate the collection and analysis of feedback regarding in-house and external training seminars and recommend program enhancements based on feedback;
  9. Support firm lawyers with mandatory CLE requirements by understanding and keeping up-to-date on CLE guidelines and requirements in jurisdictions where lawyers are licensed and assisting lawyers with compliance;
  10. In collaboration with Senior Manager of Talent Development, use specialized knowledge to review course materials for NY CLE compliance;
  11. Assist the Director of Professional Development and Flexible Work Mentors with the administration of the firm’s Flexible Work Program;
  12. Assist the Legal Talent team members in supporting and implementing the goals of the Associate Development Committee;
  13. Coordinate monthly small group lunches with Associates and Co-Managing Directors and other small group meetings and focus groups;
  14. Collaborate with Legal Talent team members and other firm business operations leaders on lawyer orientation, integration and departures to enhance processes and materials and ensure smooth transitions;
  15. Maintain Legal Recruiting database and provide analytical reports and statistics regarding law firm and law school information as needed;
  16. Work on special department or firm projects as needed.

QUALIFICATIONS INCLUDE:

  • Bachelor’s Degree.
  • Understanding of law firm or professional services firm business operations, preferred.
  • Detail and action-oriented with demonstrated ability to coordinate multiple projects simultaneously.
  • Proactive and deadline driven.
  • Strong verbal and written presentation skills with the demonstrated ability to build relationships and communicate effectively across all levels.
  • Ability to troubleshoot problems and implement solutions in a fast paced environment.
  • Knowledge and experience with NY CLE, preferred.
  • Highly Proficient in MS Word, Excel, PowerPoint, CLE tracking software and database management systems. 

Please submit resumes to Pam Morgan, Human Resources Manager

This job description is intended to be general and may evolve over time.  It is subject to periodic updating and is subject, at the firm’s discretion, to the assignment of different or additional duties.  We are an equal opportunity organization.

Director of Business Development & Marketing

BUSINESS DEVELOPMENT DEPARTMENT MISSION:

The Goulston & Storrs business development department is fast-paced, fast moving, exciting and entrepreneurial.  Our goal is to set the standard for law firm business development departments. We will achieve this through our relationships externally and internally. Our collective commitment, as a team, is to:

  • Provide education to our client (firm members)
  • Infuse best practices thinking into all areas of sales and service
  • Use analysis as the foundation for our approach to the market
  • Create innovative targeted marketing materials and initiatives
  • Support and enable the Firm as a business and community leader

DESCRIPTION:

Goulston & Storrs is currently seeking a Director of Business Development & Marketing to oversee the firm’s branding and growth initiatives. This is a senior administrative position whose primary responsibility will be to help formulate strategic business development and marketing initiatives for the firm.

Reporting to the Chief Growth Officer, the Director of Business Development & Marketing will be responsible for developing strategies for expanding branding and client growth through marketing and business development efforts. Additionally, this position will be responsible for managing the team of business development & marketing professionals.

Candidates must be self-motivated, be committed to excellence in the workplace, and have exceptional attention to detail. The ideal candidate will thrive in a fast-paced environment, be able to quickly think on their feet, be creative, be proactive, and demonstrate the ability to think out of the box. This position requires a high energy level, a willingness to work long hours, and occasional business travel.

PRINCIPAL RESPONSIBILITIES:

  • Develops marketing and business development strategies and programs.
  • Communicates business development goals and strategies to the department and firm.
  • Supports attorneys and colleagues with coaching, request-for-proposals, collaboration opportunities and new business pursuits.
  • Supports firm marketing and public relations initiatives including website and other communication mediums.
  • Plans and executes client relationship events.
  • Co-develops internal and external communications, including e-marketing campaigns, social media content, and website content.
  • Drafts and updates marketing collateral materials and presentations.
  • Coordinates accolade and awards submissions.
  • Oversees key sponsorships and develops speaking and authorship opportunities with professional and trade organizations.
  • Coordinates with the firm's Public Relations consultant and department team to build the profile of the firm.
  • Facilitates the development of staff by providing opportunities and support; provides timely feedback on work product; regularly coaches, evaluates, and recognizes staff performance and accomplishments.
  • Establishes/adheres to department budget; seeks opportunities to improve department efficiency and reduce expenses by streamlining operations.

EDUCATION AND QUALIFICATIONS:

  • Bachelor’s degree from a four-year college or university; Graduate degree preferred.
  • 10 years of progressively responsible experience in marketing, business and practice development, with at least 5 years in a leadership role managing people and projects.
  • Previous success in marketing and business development in a law firm or other professional services organization strongly preferred.
  • Knowledge of the competitive landscape challenging major national law firms.
  • Demonstrated capacity to develop and implement strategic business plans and ability to synthesize information into professional marketing communications.
  • Ability to project personal credibility, professionalism, and a high degree of integrity among practice leadership, partners, clients, and firm management.
  • Ability to function independently and effectively in a matrix organization.
  • Proficient in the use of PowerPoint, spreadsheet, and database applications.
  • Exceptional writing skills and ability to put together high-level business plans.
  • Strong leadership, organizational, team building, interpersonal, and customer service skills are essential.

This job description is intended to be general and may evolve over time.  It is subject to periodic updating and is subject, at the firm’s discretion, to the assignment of different or additional duties.  We are an equal opportunity organization.

Please submit resumes to Pam Morgan, Human Resources Manager

Equal Employment Opportunity

Goulston & Storrs provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, age, handicap, disability or veteran status in accordance with applicable state and federal laws. In addition, Goulston & Storrs complies with applicable federal, state and local laws governing non-discrimination in employment.

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