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"Establishing Efficiency and Innovation Standards" with Kelly Harbour – Market Leaders Podcast LinkedIn

January 27, 2021
Kelly C. Harbour*, David Ackert

Join David Ackert as he interviews Kelly Harbour, Director of Client Relations and Innovation at Goulston & Storrs, in this episode of the Market Leaders Podcast.

Tune in to hear them discuss:

• How she overhauled the data and tracking systems at Goulston to institute the SALI system, and how that translated to speed and flexibility in addressing new matters

• How establishing clear standards improves matter management for both lawyers and clients

• The ongoing developments of the SALI system, and how it’s shaping industry conventions

Click here to tune in to the podcast episode