We’re moving! Effective Monday, April 22, 2024, the Goulston & Storrs Boston Office will be located at One Post Office Square, 25th Floor, Boston, MA 02109. Telephone numbers will remain the same. Close Banner

"Establishing Efficiency and Innovation Standards" with Kelly Harbour – Market Leaders Podcast LinkedIn

January 27, 2021
Kelly C. Harbour*, David Ackert

Join David Ackert as he interviews Kelly Harbour, Director of Client Relations and Innovation at Goulston & Storrs, in this episode of the Market Leaders Podcast.

Tune in to hear them discuss:

• How she overhauled the data and tracking systems at Goulston to institute the SALI system, and how that translated to speed and flexibility in addressing new matters

• How establishing clear standards improves matter management for both lawyers and clients

• The ongoing developments of the SALI system, and how it’s shaping industry conventions

Click here to tune in to the podcast episode