Our Service Difference
We have a cultural dedication to superior client service. Our M&A team provides 24-7 service, understanding the critical need for speed, especially when other business suitors may be involved.
Our lawyers also focus on efficiency, as well as results. That starts with choosing the right staff and employing the right tools and technology to handle each matter and to service each client optimally. Because of our low leverage business model, we often handle transactions successfully with fewer legal staff than our opponents while remaining more accessible to our clients.
The Goulston & Storrs M&A team is also keenly aware of the business context and objectives involved in any transaction, and we make special efforts to understand all of the critically relevant aspects of each client’s business and industry.
Furthermore, we know that our M&A clients are not looking to vanquish an opponent when they acquire a company or spin it off – they are looking to accomplish a business objective. So, we look for creative win-win solutions whenever possible, conducting ourselves as formidable but reasonable advocates with a reputation for professionalism that brings down temperatures in negotiation instead of heating up disputes.
We understand and appreciate that a client is entrusting the value of their business to us when they turn to us, and we take that seriously. In fact, the very structure of our firm is client-focused, providing incentives to work collaboratively and share information in order to support our clients to the fullest while discouraging any attitudes or behaviors that interfere with the rendering of superior client service.
One of the ways in which we are optimizing our collaborative potential and productivity is through project management and process improvement programs that help to improve efficiency and results by identifying and eliminating waste, redundant efforts and susceptibility to errors and mistakes. Certified Legal Lean Sigma process improvement trainers have worked with our real estate, finance and merger-acquisition groups, and we plan to ratchet up our efforts toward continuous and constant process improvement over time.