Taking the Client Service Interview to a New Level

December 2013Publications / Mentions
American Bar Association

"There is no silver bullet to guarantee your practice will grow exponentially each year, but the 80/20 rule is as close as you can get, said Beth Cuzzone, director of business development and client services at Goulston & Storrs. The 80/20 rule is the industry statistic that states 80 percent of your firm's revenue will come from 20 percent of your existing clients. "Client retention, client relations, client satisfaction and client loyalty will drive an increase in your revenues year after year," Cuzzone wrote..."