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Goulston & Storrs provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, handicap, disability or veteran status in accordance with applicable state and federal laws. In addition, Goulston & Storrs complies with applicable federal, state and local laws governing nondiscrimination in employment.

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Billing Specialist

Boston

Goulston & Storrs, an Am Law 200 law firm, is seeking an organized, articulate and detail-oriented Billing Specialist to join our team. This position is responsible for all aspects of the monthly billing cycle for assigned billing attorneys and clients. The ideal candidate will have strong communication and customer service skills, who can help implement a portfolio management style approach to billing in order to better meet attorney needs and understand WIP inventory.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Meet and consistently interact with assigned attorneys and /or Legal Administrative Assistants on a monthly basis to review status of billing;
Organize, prepare and distribute prebills for assigned attorneys or clients;
Review, edit, prepare and post invoices for assigned attorneys or clients;
Prepare and submit electronic billing through specified e-billing systems;
Reprint posted invoices and provide copies as necessary;
Apply on-account and retainer funds to WIP and/or AR;
Assist with maintenance of client addresses/bill groups;
Prepare ad hoc reports upon request from attorneys or clients (bill and payment inquiries, billed and unbilled time reports, etc.);
Provide accurate and detailed information for monthly reporting; and
Assume additional responsibilities as needed, including billing overflow.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Ability to provide a high level of customer service to internal and external clients, while maintaining a professional and upbeat attitude;
Excellent verbal and written communication skills required - in order to appropriately interact with attorneys, firm management and clients;
Ability to adhere to and apply billing department policies and procedures;
Must be well-organized, self-motivated and proactive;
Ability to effectively manage numerous requests and multiple projects simultaneously;
Must be able to prioritize workload, pay close attention to detail and retain important information;
Ability to work independently, as well as part of a team;
Proficiency in MS Office; strong working knowledge of Excel preferred; and
Proficiency in professional services billing software, preferably Aderant Expert.

EDUCATION/EXPERIENCE

2-5 years of billing experience in a professional services environment, law firm billing experience preferred.
1-3 years of electronic billing experience.
Bachelor’s degree preferred.

This job description is intended to be general and may evolve over time. It is subject to periodic updating and is subject, at the firm’s discretion, to the assignment of different or additional duties.

For more information: Please email [email protected]

Business Development Manager

Boston

The Business Development Manager will be an energetic, proactive, highly visible leader on Goulston & Storrs’ Strategic Growth team. This business development-focused professional will provide attorneys across practices, industries, and key client teams with the strategy and support they need to generate revenue. Strong interpersonal skills and a track record of successfully applying the sales cycle in professional services are critical for leading collaborative pursuit teams to identify, develop, and execute business development activities. Helping create and pursue revenue growth opportunities at the intersection of our target markets, services, and competitive advantages are at the core of this role.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Business Development:

Work with attorneys to identify, qualify, approach, build relationships with, strategize, and pitch to clients, prospects, and referral sources, ensuring alignment with the firm’s go-to-market strategy
Lead new business opportunity pursuit teams, including:
- managing preparation of customized research/analysis;
- coaching attorneys on strategy;
- ensuring diversity, equity, and inclusion within proposed teams;
- developing targeted presentation materials and responses to RFPs in collaboration with attorneys and business operations team members;
- preparing sales teams for external meetings (i.e., “dress rehearsals”);
- participating in new business meetings alongside attorneys, as appropriate; and
- conducting regular follow-up on opportunities, including win/loss analysis.
Coach individual and small groups of attorneys on creating business plans and applying the sales process to their clients, prospects, and referral sources
Oversee the firm’s pipeline of opportunities, including by providing periodic reporting and analysis on KPIs such as number and type of opportunities and conversion rates
Ensure entry of accurate and complete data in the firm’s CRM software, using standard processes within the department, with respect to client development activities and new business opportunities
Work with leadership to create, implement, and support business development and sales training programs and resources, and work to raise internal awareness of same
Collaborate with practice management and client relations colleagues to ensure that the the firm’s experience database is updated in an accurate, efficient, and timely manner
Serve as key point of contact (internally and externally) for the firm’s two primary global referral networks, Meritas and Pragma
Coordinate with department colleagues and the Legal Talent team to identify, evaluate, and help maximize our investment in various external industry associations, conferences, and other organizations, which may include direct communication and relationship management with same, as well as working with attorneys to prepare for upcoming conferences and events at which we expect clients, prospects, and referral sources to be in attendance
Develop, implement, and measure the firm’s account-based marketing program, working in collaboration with client relations and marketing communications colleagues
While business development will be the primary role and responsibility of the Business Development Manager, our team members are sometimes called upon as generalists to work on marketing communications, practice/industry group initiatives, and client relations

Requirements:

Advanced leadership and management skills for team and business growth
Demonstrated understanding of consultative business development and sales, and ability to teach these skills to others
Innate, continuous drive to learn the firm’s capabilities in order to effectively and proactively manage every step of the new business opportunity lifecycle
Ability to manage a heavy workload, prioritize responsibilities, and meet deadlines
Self-starter who knows how to motivate people, possesses initiative and a positive attitude, and is able to pay strong attention to details
Client service is a core value of the firm, a strong emphasis is placed on same at all times, and the manager must emulate this characteristic both to the firm’s external clients and also to its internal stakeholders; this means being willing and able to “roll up sleeves” and handle all aspects (from tactical to strategic) of the task at hand
A bachelor’s degree is required, as is a minimum of four years in a sales leadership role, with overall work experience exceeding 10 years
Proficient in the use of Microsoft Office and database applications

For more information: Please email PMorgan@goulstonstorrs.com

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Legal Administrative Assistant

New York

Goulston & Storrs, a prestigious Am Law 200 law firm, has an immediate need for an experienced and technically skilled Legal Administrative Assistant to support a team of attorneys in our New York office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Create, revise, format and proofread complex documents, correspondence and presentations
Prepare and organize transactional documents to create closing binders
Answer calls in a professional manner; take and deliver accurate messages
Edit and prepare bills in accordance with firm and client requirements
Maintain calendars by planning and scheduling meetings, conference calls and arranging business travel
Process and monitor expense reimbursements and prepare check requests
Serve as gatekeeper between attorneys and internal and external clients
Maintain attorney files electronically
Provide exceptional support while prioritizing needs of a busy team
Assist with other projects as requested

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Positive attitude, professional, reliable and strong work ethic
Must be well organized and proactive with creative problem-solving ability
A self-starter capable of managing multiple projects simultaneously
Ability to prioritize, meet tight deadlines and deliver exceptional results in a fast-paced environment
Must be accurate, detail and deadline oriented, organized and flexible
Possess a high level of discretion to deal with confidential matters
Ability to work independently as well as part of team.
Excellent verbal and written communications skills
Easily adaptable to changing technology and processes
Flexibility to work overtime as needed

EDUCATION/EXPERIENCE:

A minimum of five years of support experience in a professional services firm, preferably in a mid-size to large law firm.
Proficiency with Excel, PowerPoint, Microsoft Word, Outlook, CMS or similar billing software.

For more information: Please email VCruise@goulstonstorrs.com

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Project Manager

Boston

Reporting to the Director of the Program Management Office (PMO), the Project Manager (PM) will be responsible for the overall management and oversight of assigned projects. In addition, the PM will support PMO initiatives and mentor others on the PMO established standards and procedures. The ideal candidate is a results-oriented professional who is highly organized, has strong interpersonal and communication skills and the ability to lead and engage inter-departmental project teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Primary Responsibilities:

Manage large cross-functional projects ensuring projects are completed on-time, communication is effective, and goals are met while proactively managing project scope and stakeholders’ expectations throughout the project.
Provide oversight of projects managed by non-PM members, offering mentoring, guidance, and support on PMO’s tools, processes, and standards.
Lead assigned PMO initiatives, facilitate PMO established processes and maintain PMO data repositories
Manage vendor relationships throughout the projects ensuring outsourced tasks meet contract expectations, firm standards, and are delivered on time.
In collaboration with project sponsors, facilitate the creation and approval of a project charter including the definition of project scope, goals, roles and responsibilities.
In collaboration with project team and functional managers, identify, schedule, and manage project tasks, milestones, deliverables and resource requirements.
Create and manage project documentation and deliverables including project plans, risks, issues, and decisions logs.
Lead project team meetings, creating agendas and minutes. Track and report progress on all action items.
Provide regular project updates and status reports to all stakeholders in a clear and concise fashion.
Facilitate status meetings with business sponsors and key stakeholders to review project progress, discuss key issues, and any material changes to scope, budget, resource or schedule.
Adhere to and promote PMO’s established standards, procedures and best practices.
All other PM duties as assigned or required by PMO.

Core Competencies and Qualifications:

Excellent interpersonal and communication skills with teamwork and customer service attitude.
Strong analytical, critical thinking and organizational skills with a keen attention to detail.
Ability to work collaboratively and drive teams and projects towards the expected outcomes.
Ability to manage multiple concurrent projects independently.
Ability to facilitate meetings with large groups of diverse stakeholders and business users.
Experience managing business-process mapping and re-engineering initiatives is a plus
Experience utilizing various project management tools and proficiency in Microsoft office.

Education/Experience:

6+ years Project Management experience required. PMO experience a plus.
PMP certification or related certification required.
Bachelor’s degree in computer science, business or related field required.
Knowledge and familiarity with legal services business or other professional services organizations is preferred.

For more information: Please email VCruise@goulstonstorrs.com

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Food Service Specialist

Boston

Goulston & Storrs, an Am Law 200 law firm, has an immediate need for an experienced Food Service Specialist. This position is responsible for the production of café and catering menus for the firm. Ability to work independently and manage time effectively is a must. Excellent culinary experience, positive attitude, excellent organizational and communication skills, great team work, and strong customer service are required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Works with culinary team to complete daily production list for café and catering
Receives and executes catering and event order list
Prepares additional menu items as needed
Reviews all catering service orders daily
Checks computer for updates and answers kitchen phone when needed
Follows all HACCP standards and completes daily HACCP food temp logs
Upholds G&S high quality of food standards and safety practices
Operates commercial meat slicer as needed
Cleans and organizes all relative machinery, equipment and supplies daily
Other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Advanced culinary techniques: braising, poaching, sauteing, roasting, baking, sauces, soups
Follow G&S recipes
Passion for food and high energy
Excellent customer service skills and team work
Excellent organizational skills
Must work organized, clean, efficient, and with a purpose
Experience operating a commercial meat slicer
Must use HACCP food safety guidelines when handling all food
Must have ability to work in a multi-faceted, fast-paced environment
Able to lift up to 50 lbs.
Flexibility to work overtime for firm events

EDUCATION/EXPERIENCE:

High volume production experience
Excellent customer service skills
3+ years culinary experience
Excellent knife skills
Serve Safe Trained

WORK ENVIRONMENT/PHYSICAL DEMANDS: The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk and reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 50 pounds. The noise level in the work environment is usually moderate and is occasionally loud.

For more information: Please email pmorgan@goulstonstorrs.com

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Applications Analyst

Boston

Goulston & Storrs is seeking an Applications Analyst to report to the Director of IT Solutions. This person will be responsible for managing the firm’s IT application solution portfolio, including collaborating with business partners to identify and implement solutions, while ensuring the security and integrity of client and firm data. The Applications Analyst will also participate in modernizing the firm’s application portfolio, utilizing SaaS/Cloud technologies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary Responsibilities:

Administer the firm’s application portfolio and related vendor relationships which includes a Document Management System, Financial Management System, 80+ applications and Microsoft Office and related legal industry MS Office enhancements;
Implement process improvement and workflow design for software implementation and departmental processes that utilize software solutions;
Collaborate with business partners – practice and administrative group leaders – to identify and implement solutions to solve business challenges;
Execute on project plans and assist others in executing on project plans across the IT organization;
Provide database administration support and maintenance of the MS-SQL Database environment;
Development of scripts, in SQL or other scripting languages for data integration and data analysis;
Contribute to a framework that will govern how technology solutions will be identified and implemented;
Partner with IT management to move the firm’s technology towards a SaaS/Cloud architecture;
Partner with the IT Support Department to maintain and advance the support of applications at the firm;
Help ensure the security and integrity of client and firm data;
Balance the firm’s requirements with IT Governance (Architecture, Budget, Project Management, Operations, Support);
Participate in the Legal IT industry outside of the firm in the form of knowledge sharing, collaboration on architecture and design and technology advancements. This includes ILTA events as well as other cross industry collaborations.

Core Competencies and Qualifications:

Current or previous experience exposure to managing SaaS applications, Financial Systems, Document Management systems or large-scale database application;
2 - 5 years of IT application experience, managing software configuration;
A strong track record of supporting technology applications across multiple business disciplines;
Exposure to MS SQL Server management and scripting using T-SQL;
Highly developed interpersonal skills, including a comfort level with verbal and written communications aimed at both technical and non-technical team members;
Demonstrated ability to organize & prioritize projects and complete multiple tasks on schedule.

EDUCATION/EXPERIENCE

3 - 5 Years legal IT application administration experience.
Bachelor’s degree, preferably in business / computer science or equivalent work experience.

For more information: Please email PMorgan@goulstonstorrs.com

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Estate Administrator

Boston

Goulston & Storrs, an Am Law 200 law firm, has an immediate need for a motivated, analytical, detailed and experienced Estate Administrator to report directly to the Manager of the Estate Administration Department, responsible for administering large and complex taxable estates. The individual will have a Bachelor’s degree or equivalent with at least 7 years estate administration and trust experience, preferably in a law firm or professional services organization, as well as knowledge of estate planning techniques and tax laws relevant to estate administration.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for all aspects of estate administration;
Prepare and file Probate Court documents;
Prepare and file Federal and Massachusetts estate tax returns, as well as other state estate tax returns;
Collect assets, create asset lists, value assets, calculate estate tax estimates, prepare instruments of distribution and receipts, prepare correspondence to clients, beneficiaries and advisors, participate in post-mortem income tax planning, transfer property to beneficiaries, prepare probate accountings, and fund formula distributions to marital and exemption trusts;
Process receipts, and distributions for estate and trust accounts;
Communications with in-house accountants, outside accountants and other advisors;
Monthly review of client statements for accuracy and consistency of details;
Be a reliable, responsive, confident resource to attorneys, fiduciaries, and family members throughout the estate administration process; and
Assist with other tasks and projects as requested or needed.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Experience with all aspects of estate administration;
Strong knowledge of Federal and Massachusetts estate tax laws;
Preference for knowledge of estate tax program GEMS;
Familiarity with trust accounting software;
Additional strong technical skills, including Microsoft Word, Excel, PDF programs and Outlook;
Skilled in working closely with attorneys both in-house and externally;
Excellent project management skills, including well-organized, diligent at follow-up, self-directed follow-through, and able to effectively manage multiple projects simultaneously, prioritize multiple deadlines and deliverables, and meet tight deadlines;
Excellent verbal and written communications skills;
Produce accurate, consistent, detail-oriented results;
Professional attitude, reliable, responsive and strong work ethic; and
Ability to work independently, while also being flexible and an active contributor to the estate administration team.

EDUCATION/EXPERIENCE:

Bachelor’s degree required; and
At least 7 years of estate administration and trust experience.

For more information: Please email pmorgan@goulstonstorrs.com

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