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Director of Knowledge Management and Research Services

Boston

Goulston & Storrs, an AmLaw 200 Boston law firm, is seeking a Director of Knowledge Management and Research Services to report to the CIO. This role will be responsible for managing Goulston & Storrs’ Knowledge Management function.  Initially the Director of Knowledge Management and Research Services will oversee a team of 3 legal research professionals. The Director of Knowledge Management and Research Services’ mission is to enhance attorney effectiveness and efficiency through business intelligence and data analytics, legal research, knowledge sharing, and collaboration.

Primary Responsibilities:

  • Develop a knowledge management strategy for the firm working with CIO and business leaders. This includes a data analytics based approach to knowledge that leans on dashboard presentations of data.
  • Direct staff comprised of legal researchers and library services.
  • Identify, implement and manage technology vendors related to research, data analytics and knowledge.
  • Manage all Knowledge Management related budgets.
  • Collaborate with business partners – practice and administrative group leaders - to identify and implement solutions to solve business challenges.
  • Work closely with Business Development to identify and implement knowledge solutions that will drive revenue opportunities and enhanced client experiences.
  • Partner with the IT management team to develop a metrics based approach to research services.
  • Build a deep understanding around the practice area’s business processes, related to technology use.
  • Balance the firm’s requirements with IT Governance (Architecture, Budget, Project Management, Operations, Support).
  • Participate in the Legal IT industry outside of G&S in the form of knowledge sharing, collaboration on architecture and design and technology advancements.  This includes ILTA as well as other industry events.

Core Competencies and Qualifications

  • Current or previous legal industry experience centered around research, knowledge management and business intelligence, preferably at a mid to large size law firm.
  • A strong track record of supporting technology advancement across multiple offices.
  • Highly developed interpersonal skills, including a comfort level with verbal and written communications aimed at both technical and non-technical team members.
  • Demonstrated ability to organize & prioritize projects and complete multiple tasks on schedule.
  • Experience successfully developing employees in the legal research/knowledge space.
  • Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and team members.

Education/Experience:

  • 10+ Years legal knowledge management / legal research management experience.
  • Bachelors degree, preferably in business / computer science or equivalent work experience.

This job description is intended to be general and may evolve over time.  It is subject to periodic updating and is subject, at the firm’s discretion, to the assignment of different or additional duties.  We are an equal opportunity organization.

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Digital Marketing Coordinator

Boston

The Goulston & Storrs Business Development Department is fast-paced, fast moving, exciting and entrepreneurial. Our goal is to set the standard for law firm business development departments. We will achieve this through our relationships externally and internally. Our collective commitment, as a team, is to: provide education to our client (firm members), infuse best practices thinking into all areas of sales and service, use analysis as the foundation for our approach to the market, create innovative targeted marketing materials and initiatives, and support and enable the Firm as a business and community leader.

The Digital Marketing Coordinator will:

  • Play a principal role in the firm's digital marketing efforts, including the firm's web assets.
  • Manage technology-based initiatives.
  • Act as administrator of marketing technology systems including the content management system, client relationship management system, email marketing system, and other tools.
  • Improve adoption and utilization of marketing technology systems, and ensure maximum effectiveness, integration and interoperability across all tools.
  • Act as primary liaison between the Business Development team and IT, and the technology providers with whom Business Development works directly.

PRINCIPAL RESPONSIBILITIES:

  • Gather requirements from stakeholders, facilitate/suggest process improvement opportunities, create project plans, and conduct status meetings in connection with marketing technology projects.
  • Coordinate implementation of the firm’s content marketing and social media strategies.
  • Design, prepare, and analyze various reports, including but not limited to:
  • Effectiveness of various marketing and business development initiatives (e.g., website analytics, promotional campaigns, event ROI, advertising, etc.)
  • Contact intelligence
  • Troubleshoot and escalate questions and technical issues/ bugs with marketing technology systems to the G&S help desk and technology providers, as appropriate.
  • Train new team members on marketing technology systems and all team members on new/underutilized features.
  • Coordinate and test upgrades, configuration changes, and implementation of new/requested features of marketing technology systems with technology providers, Business Development and IT teams, and other stakeholders as appropriate.
  • Map and catalogue the business intelligence to be gleaned from each of our technologies and help identify ways to leverage that information.

Digital Platforms

  • Monitor and maintain our social and digital platforms
  • Coordinate website related projects including new pages, sections, extranets, video, micro sites, blogs and more.
  • Use and/or leverage firm software and online tools, such as e-communications and news aggregator and distributors like Vuture, InterAction, ContactNet, JD Supra, Lexology and Meltwater.
  • Oversee general operation of marketing (CRM and experience) databases, providing user training and support.
  • Analyze site usability, accessibility compliance, visuals and user experience.

Analytics and SEO

  • Use analytics tools and software such as Google Analytics and Siteimprove.
  • Define keyword searches.
  • Identify general principles of search engine optimization.
  • Conduct and communicate reports on all website traffic, social media and e-communication.

Customer Relationship Management (CRM)

  • Produce and manage client lists.
  • Administer CRM, reporting, dashboards and analytics systems for marketing team and internal clients.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Experience administering marketing technology systems.
  • Exceptional data analysis and presentation skills, including proficiency in Excel.
  • Basic understanding of database structures.
    • Ability to manage multiple projects and deadlines.
    • Leadership skills.
    • Knowledge of the latest trends and best practices in marketing technology.

    Education/Experience:

    • Bachelor’s degree required plus 3-5 years’ experience in or understanding of marketing technology, workflows, business process design and review, behavioral marketing and data mining.
    • Professional services industry experience preferred.

    This job description is intended to be general and may evolve over time. It is subject to periodic updating and is subject, at the firm’s discretion, to the assignment of different or additional duties. We are an equal opportunity organization.

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Estate Administrator

Boston

Goulston & Storrs, an Am Law 200 law firm, has an immediate need for a motivated, analytical and detailed Estate Administrator to report directly to the Director of Fiduciary Services, responsible for administering several large and complex estates. The individual will have a Bachelor’s degree or equivalent with 5 to 7 years estate administration and trust experience, preferably in a law firm or professional services organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Responsible for all aspects of estate administration;
  • Prepare and file Probate Court documents;
  • Prepare and file Federal and Massachusetts estate tax returns;
  • Collect decedent’s assets, such as securities, bank accounts, tangible personal property, etc., value decedent’s assets, prepare estate accounting and fund formula distributions to marital and exemption trusts;
  • Monthly responsibilities include careful review of client statements.  These statements require accuracy and consistency of details; and
  • Assist with other projects as requested.   

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Familiarity with all aspects of estate administration;
  • Extensive knowledge of Federal and Massachusetts estate tax laws;
  • Our estate tax programs, Faster Systems and GEMS;
  • Skilled in working closely with attorneys both in-house and externally; and
  • Additional strong technical skills including Microsoft Word and Excel to create various reports and calculations as required by clients.

EDUCATION/EXPERIENCE:

  • Bachelor’s degree required;
  • Professional attitude, reliable and strong work ethic;
  • Must be well organized and a self-starter;
  • Ability to effectively manage multiple projects simultaneously;
  • Ability to prioritize and meet tight deadlines and deliver exceptional results;
  • Must be accurate, consistent, detail and deadline oriented, organized and flexible;
  • Excellent verbal and written communications skills, a must; and
  • Ability to work independently as well as part of team.

This job description is intended to be general and may evolve over time.  It is subject to periodic updating and is subject, at the firm’s discretion, to the assignment of different or additional duties.  We are an equal opportunity organization.

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Corporate Paralegal

Boston

Corporate Paralegal with general corporate background; experience with entity formation and maintenance, financings, due diligence and LLCs a must. Candidate must have the ability to interact with clients and assume significant responsibility.

Please submit resumes to Jennifer Smith, Legal Recruitment Manager.

This job description is intended to be general and may evolve over time.  It is subject to periodic updating and is subject, at the firm’s discretion, to the assignment of different or additional duties.  We are an equal opportunity organization.

Corporate/Business Associate

Boston

Junior and mid-level associates with transactional experience, including work in some or all of the following: mergers and acquisitions; venture capital and private equity; joint ventures; new business formation and financing; securities and licensing.

Please submit resumes to Jennifer Smith, Legal Recruitment Manager.

This job description is intended to be general and may evolve over time.  It is subject to periodic updating and is subject, at the firm’s discretion, to the assignment of different or additional duties.  We are an equal opportunity organization.

Legal Administrative Assistant

New York

Goulston & Storrs, a prestigious Am Law 200 law firm, has an immediate need for an experienced and self-motivated Litigation Legal Administrative Assistant in our New York office.  We are seeking a technically skilled, positive, energetic candidate to provide professional support to a team comprised of Litigation and Real Estate attorneys.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Prepare, revise, format and proofread litigation documents, correspondence and presentations
  • Assist with litigation procedures such as court filings, service, e-filing and oversee the organization of client documents/pleadings in electronic databases
  • Knowledge of local jurisdictional and federal court rules and procedures
  • Assist with planning and preparing for depositions, hearings, trials and closings
  • Monitoring court dates, depositions and deadlines
  • Answer calls in a professional manner; take and deliver accurate messages
  • Review and prioritize mail packages; prepare overnight packages and coordinate messenger deliveries and pickups
  • Edit and prepare bills in accordance with firm and client requirements
  • Maintain calendars by planning and scheduling meetings, conference calls and arranging business travel
  • Process and monitor expense reimbursements, reconcile Amex charges and check requests
  • Serve as gatekeeper between attorneys and internal and external clients
  • Maintain attorney files (electronically and paper)
  • Provide exceptional support while prioritizing needs of a busy team
  • Assist other projects as requested and provide back up support on the floor as needed

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • Positive attitude, professional, reliable and strong work ethic
  • Must be well organized and proactive with creative problem solving ability
  • A self-starter capable of managing multiple projects simultaneously
  • Ability to prioritize and meet tight deadlines and deliver exceptional results
  • Must be accurate, detail and deadline oriented, organized and flexible
  • Possess a high level of discretion to deal with confidential matters
  • Ability to work independently as well as part of team
  • Excellent verbal and written communications skills
  • Easily adaptable to changing technology and processes
  • Flexibility to work overtime as needed

Education/Experience:

  • Bachelor’s degree preferred as well as previous experience in professional services, preferably in a mid-size to large law firm
  • Proficiency with Excel, PowerPoint, Microsoft Word, Outlook, CMS or similar billing software

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the environment is moderate.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is frequently required to stand and walk.  The employee is occasionally required to lift up to 10 pounds.

This job description is intended to be general and may evolve over time.  It is subject to periodic updating and is subject, at the firm’s discretion, to the assignment of different or additional duties.  We are an equal opportunity organization.

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